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Technical Support Specialist in Phoenix, AZ at PrimePay

Date Posted: 2/5/2018

Job Snapshot

Job Description



Description

PrimePay is a rapidly growing payroll and business services provider and is quickly becoming an industry leader.  We foster an entrepreneurial spirit among our employees and encourage the highest levels of personalized client service and support.

We are currently seeking a talented and experienced individual to fill the role of Technical Support Specialist in our Scottsdale, AZ office.  This individual is responsible for providing technical support to users by researching and answering questions, troubleshooting problems, maintaining workstation and network performance.

Job Responsibilities:

  • Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps
  • Improves client references by writing and maintaining documentation
  • Participates in development of client training programs by identifying learning issues; recommending instructional language
  • Accommodates client inefficiencies by recommending devices and techniques
  • Avoids challenges by monitoring compliance with service agreements
  • Improves system performance by identifying problems; recommending changes
  • Updates job knowledge by participating in educational opportunities and maintaining personal networks
  • Accomplishes information systems and organization mission by completing related results as needed
  • Performs other related duties as assigned

 Job Requirements:

  • Problem solving
  • Networking knowledge
  • Help desk experience
  • Good communication skills both written and verbal
  • Experience working with different operating systems
  • Quality customer service Skills
  • PC Proficiency
  • System Administration
  • Swipe Clock Experience (Preferred)
  • Time America Experience (Preferred)

PrimePay offers medical, dental and vision insurance, 401(k) with matching, paid time off, paid holidays, flexible spending account, life insurance and STD/LTD.