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Jr Technical Support Specialist in West Chester, PA at PrimePay

Date Posted: 5/16/2018

Job Snapshot

Job Description


At PrimePay, we believe in the power of small businesses. That’s why, since 1986, we have been taking care of their back-office tasks like payroll, HR, Time Clock and benefits admin services, so they can concentrate more on their business. With 30 offices nationwide, we can’t wait for you to join our growing team.

We currently have an opening for a Jr Technical Support Specialist to work in our West Chester, PA office.  In this role you will be responsible for installing, maintaining, repairing and troubleshooting desktop/server hardware, software packages, printers, networks and telecommunication systems.

A day in the life of our Jr Technical Support Specialists may vary, but here is what you can count on:

  • Provides support to end users on a variety of issues which includes responding to telephone calls, emails and personnel requests for technical support
  • Identifies, researches, documents, and resolves technical problems
  • Responsible for the installation, deployment and maintenance of client systems, printers, and servers
  • Monitors and troubleshoots office backups
  • Assists in Enterprise IT hardware and software projects as needed
  • Assists with network administration and telecommunication systems
  • Provides analysis related to the design, development, and implementation of hardware for products
  • Develops test strategies and performs stress and performance tests on a variety of computer hardware
  • Assists in developing, implementing and maintaining policies, procedures, and programs for ensuring the security and integrity of company data, databases, information systems, and technology
  • Coordinates, tests, and administers disaster recovery and business continuity plans.
  • Responsible for tracking and documenting LLC IT assets

The right Jr Technical Support Specialist will have these qualifications:

  • 0-3 years of related experience
  • Basic understanding of Microsoft Active Directory, user management, and Microsoft Office
  • Proficient with setting up computers and laptops and replacing pars such as memory and hard drives
  • Has knowledge of commonly-used concepts, practices, and procedures within a computer related field
  • Prior experience troubleshooting and maintaining telecom and VOIP systems (knowledge of ShoreTel a plus)
  • Strong Customer Support background

PrimePay offers medical, dental and vision insurance, 401(k) with matching, paid time off, paid holidays, flexible spending account, life insurance and STD/LTD.