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Client Success Specialist, Billing and Reconciliation in West Chester, PA at PrimePay

Date Posted: 2/19/2018

Job Snapshot

Job Description


At PrimePay, we believe in the power of small businesses. That’s why, since 1986, we have been taking care of their back-office tasks like payroll, HR, Time Clock and benefits admin services, so they can concentrate more on their business. With 30 offices nationwide, we can’t wait for you to join our growing team.

We are currently seeking a Client Success Specialist for our billing team.  This position is in the West Chester, PA office. The Benefit Services Team serves clients who have engaged PrimePay for COBRA, FSA, HRA and HSA administration.  The Client Success Specialist, Billing & Reconciliation position provides billing, reconciliation and collections support for this division. 

A typical day for our Client Success Specialist includes:

  • Responsible for timely and accurate client invoicing, prompt response to billing related questions, resolution of billing related issues, reconciliation of accounts and soft client account receivables
  • Works with the team to ensure client billing is accurate and completed by the deadline
  • Service as a primary resource to internal team members and clients related to billing questions and needs
  • Perform year end reconciliation audits and provide client year end communications
  • Offer recommendations for improving billing operations and implementing new processes
  • Reconcile partner-provider invoices against internal control to ensure accurate payment
  • Special projects or assignments as needed

Have these qualities? Then we definitely want to chat with you:

  • Minimum 2 years’ experience in an accounting, billing and/or reconciliation role, or Associates Degree in Accounting/Finance and one year’s experience in an accounting, billing and/or reconciliation role
  • Knowledge of generally accepted accounting rules and procedures
  • Experienced in maintaining and reconciling accounting and financial records
  • Excellent organizational skills
  • Ability to communicate with different experience levels within team and with clients
  • Strong attention to detail and thoroughness
  • Ability to analyze information and meet deadlines
  • Proven Intermediate to Advanced-level Excel knowledge
  • Demonstrated track record to meet hard deadlines

PrimePay offers medical, dental and vision insurance, 410(k) with matching, paid time off, paid holidays, flexible spending account, life insurance and STD/LTD.


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